 | Resume: Telecommuting Customer Service/technical Support
West Carrollton, OH US
Objective To obtain a position as a Client/Customer Support Specialist/Help Desk Coordinator in a small, medium, or large organization providing world class support to end-users. 19 years of experience in customer service Over 9 years of experience working in a help desk and call center environment Demonstrated ability to quickly diffuse heated customer situations Provided a leadership role in a team environment Trained others in the use of applications a | | | | |
| Resume: Technical Support
Claremont, CA US
SUMMARY Over eighteen years experience in a Computer Operations/Information Technology environment with expertise in project management, quality assurance, technical support, and customer service/problem resolution. Strong background in training other team members. EXPERIENCE AUTOMATIC DATA PROCESSING (ADP) San Dimas, CA February 1989 August 2007. Automation Department Associate Operations Analyst (July 2004-August 2007) Provided national administrati | | | | |
| Resume: Help Desk Support
Concord, NC US
SUMMARY OF SKILLS: A responsible, people oriented, Help Desk Sr. Analyst/Team Lead with extensive experience in the IT industry. Excellent customer service, written and verbal communication skills, training, and technical expertise. Proven abilities in problem solving, client relations, managing people, setting priorities, and managing conflict. A dependable, hard working team player that is highly productive and is able to complete multiple tasks in a fast paced environment. SKI | | | | |
| Resume: Help Desk Support
Concord, NC US
SUMMARY OF SKILLS: A responsible, people oriented, Help Desk Sr. Analyst/Team Lead with extensive experience in the IT industry. Excellent customer service, written and verbal communication skills, training, and technical expertise. Proven abilities in problem solving, client relations, managing people, setting priorities, and managing conflict. A dependable, hard working team player that is highly productive and is able to complete multiple tasks in a fast paced environment. SKI | | | | |
| Resume: Help Desk Team Lead or Purchasing Agent
Redlands, CA US
Cheryl A. Hein SUMMARY I am a Certified Help Desk Team Lead with ten years experience. I have been instrumental in launching Help Desks in multiple business environments, with an emphasis on providing outstanding customer service. I have a strong work ethic, leadership skills, and a professional demeanor. WORK HISTORY Help Desk/Purchasing Specialist LOMA LINDA UNIVERSITY, Loma Linda, California 2005 - Present Responsible for all aspects of establishing, implementing and documenting | | | | |
| Resume: Help Desk
Morrisville, PA US
SUMMARY Over 10 years experience in the IT field with more than 6 years in a Help Desk/Desktop position supporting Windows 3.1 through XP platforms, Dell/Compaq desktops and laptops, and HP printers. Software and hardware support for local and remote end users as well as software, hardware support and training for the sales force. Experienced in all Microsoft Office products as well as Lotus Notes, GroupWise, Outlook and Novell Network. My career has been built on a "can do" attitude and pr | | | | |
| Resume: Help Desk Analyst
Fremont, NC US
PROFESSIONAL EXPERIENCE: Siemens Medical Solutions, Cary NC 02/08 to present Technical Support Engineer I (Temp) Proactively remote into customer sites using SRS tool and monitor customer sites using HP Open View for critical server errors Provide phone support for customer calls regarding syngo imaging issues using SAP Complete additional assigned duties or projects as needed Alliance One International formally Dimon, Farmville NC 05/05 to 01/08 IT Help Desk Intern P | | | | |
| Resume: Help Desk Analyst
Boise, ID US
SYSTEMS / NETWORK SUPPORT TECHNICIAN Advanced skills and Record of Consistent, High-Quality Performance in Systems/Network Installation, Configuration, Upgrade, Migration, and Problem Resolution Activities A meticulous, motivated, and highly competent professional with strong software, hardware and trouble shooting skills gained via exemplary education and service in a variety of challenging roles within the IT sector. Background includes promotions to posi | | | | |
| Resume: Help Desk Support
Jersey City, NJ US
OBJECTIVE To obtain a challenging position in an environment with highly motivated candidates, using my communication skills and experience. Expand my capabilities and be an asset to a cohesive team and add growth to the company. SKILLS PROFILE Provide support to end users on a variety of issues. Identify, research, and resolve technical problems. Respond to telephone calls, email and personnel requests for technical support. Document, track and monitor the problem to ensur | | | | |
| Resume: Senior Help Desk Coordinator
San Rafael, CA US
Job Objective: SENIOR HELP DESK TECHNICIAN, 4 years experience Summary Senior Help Desk Technician with expertise in desktop, laptop, Blackberry, and software support. Strong communication, high quality telephone, email and web support with a high degree of customer service, strong attention to detail, problem solving and troubleshooting skills in a fast paced, virtual-remote support environment. Technical Skills: Operating Software: Microsoft NT 4.0, Microsoft 2000 and Micro | | | | |
| Resume: Help Desk Support
Northern Cambria, PA US
Netware 5/4.x - OS: Windows XP/2000 Pro, 9x, NT 4 - Network: Active Directory, Cisco VPN, Console One, Group Policy, Hyena, TCP/IP, ZENworks - Help Desk: Expert Advisor, Tivoli, WonderDesk - Abilities: I learn new technology fast because of my acute reasoning, mechanical aptitude, and excellent problem solving skills. - Email: Exchange, Outlook, GroupWise, Notes - System Utilities: Sophos AntiVirus, Symantec AntiVirus, Symantec Ghost, Veritas Backup Exec - Hardware (Desktops, Laptops, P | | | | |
| Resume: Legal Asst/Secretary, Computer Support/Trainer
Jacksonville, FL US
ROSE MARY ALLEN Summary: Experienced Office Manager and computer support/trainer. 15 years legal experience, both plaintiff & defense negligence. Assisted attorneys in preparation of cases for trial, deposition summaries, indexing and organizing files. Education Miami Jackson Senior High School, graduated in upper 3% of class University of Florida, Bachelors Degree in Education Miami-Dade Community College, completed Legal Assistant courses Smith Hulsey & Busey, Jacksonville, FL | | | | |
| Resume: Networking Engineeing
Mt Prospect, IL US
OBJECTIVE: To obtain an IT related position that will allow me to utilize my experience and communication skills while working in a challenging environment with a progressive company. EDUCATION: March 2005- July 2006 Westwood College OHare, IL Bachelor of Applied Science Degree in Information Security Systems August 2003 - March 2005 Westwood College Woodridge, IL Associate of Applied Science Degree in Computer Networking Engineering WORK EXPERIENCE: May 2007- April 2008 Pro | | | | |
| Resume: Customer Service Representative
austin, TX US
Candidate: John Lewis Harris Location: Austin, TX Availability: Immediately Position: WIRELESS SUPPORT ANALYST / Help Desk / Customer Service / Technical Support Technician Summary: 18 years in the Customer Support Industry. 8 years Helpdesk/Support experience. Advanced software and hardware troubleshooting skills. 5 years experience performing swaps of hardware, phones numbers, dispatch and fleet numbers, equipment, or account modifications.( Verizon and Nextel ) A | | | | |
| Resume: Help Desk Support
St. Paul, MN US
Set up exchange servers Set up active directory servers Network administration Answered telephones and provided technical assistance and support for software and hardware to internal and external staff Application support for Microsoft Access and SQL databases Installed and configured PCs for onsite and offsite employees Managed DNS servers Configured and set up security settings on all offsite fireboxes Setup all firebox VPN connections Managed local firewall Crea | | | | |
| Resume: Help Desk Support
St. Paul, MN US
Set up exchange servers Set up active directory servers Network administration Answered telephones and provided technical assistance and support for software and hardware to internal and external staff Application support for Microsoft Access and SQL databases Installed and configured PCs for onsite and offsite employees Managed DNS servers Configured and set up security settings on all offsite fireboxes Setup all firebox VPN connections Managed local firewall Crea | | | | |
| Resume: Help Desk Support
St. Paul, MN US
Set up exchange servers Set up active directory servers Network administration Answered telephones and provided technical assistance and support for software and hardware to internal and external staff Application support for Microsoft Access and SQL databases Installed and configured PCs for onsite and offsite employees Managed DNS servers Configured and set up security settings on all offsite fireboxes Setup all firebox VPN connections Managed local firewall Crea | | | | |
| Resume: Help Desk Support
Hopewell, VA US
PROFESSIONAL SUMMARY Demonstrated ability to respond to customer problems or complaints and identify corrective actions needed in a timely manner. Experience successfully working on a team to complete assigned work or special projects. Experience working in areas of logistics support by performing a variety of warehousing functions to include receiving, inspecting, identifying, segregating, and determining accuracy of codes and maintaining a basic knowledge of logistic integration. Receive | | | | |
| Resume: Help Desk Representative
Englewood, NJ US
Objective A Veteran Information technologist that is looking for the perfect environment to utilize her 15 years of experience. A professional that is well versed in all of the Microsoft office suite environments. Skilled in numerous software applications, who has actively managed employees in high-end projects such as Microsoft 2000 and Microsoft XP operating system rollouts. A consummate educator that takes pride in passing on her knowledge to her peers and customers in an effort to bols | | | | |
| Resume: Help Desk Support
Richmond, VA US
SKILLS: Customer Service, Administration, Organization, Detail Orientation Computer & Technical Windows 2000, XP, MS Office 2003 (Word, Excel, Access, PowerPoint, FrontPage, Outlook), Lotus Notes, Visio, Adobe Acrobat, Adobe Illustrator, Remedy, Peachtree, MS Project, Beta Backoffice, AS400 EXPERIENCE: Modis (Northrop Grumman / VITA), Richmond, VA 04/07 - 03/08 Outage Coordinator/Help Desk Analyst Coordinated all critical outage alerts for all state agencies. | | | | |
| Resume: Help Desk Support
Ferndale, MI US
OBJECTIVE: To contribute my IT support skills to an organization by utilizing my strengths and knowledge in communications, operational efficiency, and team productivity. TECHNICAL SKILLS: Microsoft Windows 2003 Pro/Server/XP installation and configuration, Active Directory administration and design, configure and troubleshoot Windows XP desktop environment, configure and troubleshoot security, managing users, groups and computers, create and modify groups using Active Directory, Windo | | | | |
| Resume: Help Desk Support
Ferndale, MI US
OBJECTIVE: To contribute my IT support skills to an organization by utilizing my strengths and knowledge in communications, operational efficiency, and team productivity. TECHNICAL SKILLS: Microsoft Windows 2003 Pro/Server/XP installation and configuration, Active Directory administration and design, configure and troubleshoot Windows XP desktop environment, configure and troubleshoot security, managing users, groups and computers, create and modify groups using Active Directory, Windo | | | | |
| Resume: Customer Service Representative
austin, TX US
Candidate: John Lewis Harris Location: Austin, TX Availability: Immediately Position: WIRELESS SUPPORT ANALYST / Support Technician/Help Desk / Customer Service / Technical Support Summary: 17 years in the Customer Support Industry. 7 years Helpdesk/Support experience. Advanced software and hardware troubleshooting skills. 5 years experience performing swaps of hardware, phones numbers, dispatch and fleet numbers, equipment, or account modifications.( Verizon and Nexte | | | | |
| Resume: Helpdesk Manager
Woodstock, GA US
OBJECTIVE: I am an Information Technology professional with over 10 years experience. I have worked predominantly in Server / PC / Laptop compatible environments, running under Windows, NT, and utilizing MS/Office. I have also successfully held the positions of a Help Desk Team Lead, Support Technician, Customer Support Specialist and Help Desk Coordinator. I would like to secure a full time position with a company that empowers itself as well as its employees with which I am able to reach my | | | | |
| Resume: Help Desk Support
OBJECTIVE A desktop support, PC technician, or system/network administrator position. SUMMARY OF QUALIFICATIONS • 28 months experience in high-volume tech support call centers. • 15 years experience building, troubleshooting, and repairing PC’s • 5 years experience installing and maintaining networks • 5 years experience providing on-site desktop support • Experienced with both Dell and HP printers • Detail oriented, Work exceptionally we | | | | |
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